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The video stops playing completely, what do I do?

Try the following steps: - Refresh your browser. - Clear your browser's...
Home -> Other Products -> TrackPass -> Desktop

I cannot hear any audio, what do I do?

Try the following steps: - 1. Refresh your browser. - 2. If refreshing ...
Home -> Other Products -> TrackPass -> Desktop

I get a "Video not loading" error that doesn't go away, what do I do?

Try the following Steps: - 1. Check your 3rd party cookies. You need them...
Home -> Other Products -> TrackPass -> Desktop

What do I receive with a subscription to NASCAR MOBILE?

- The official app of NASCAR. A subscription includes complete Scanner access...
Home -> Official Apps of NASCAR -> NASCAR Mobile App -> Billing and Subscriptions

What do I do when the video doesn't start, and is showing a spinner or black screen, or an error message?

Try the following steps: - Refresh your browser - Upgrade your browser ...
Home -> Other Products -> TrackPass -> Desktop

I am experiencing issues playing video, does it matter that I have blocked 3rd party cookies?

Yes, you will need to unblock 3rd party cookies, in order to view video. In c...
Home -> Other Products -> TrackPass -> Desktop

What do I receive without a subscription to NASCAR MOBILE?

- Real-time leaderboards for NASCAR Cup Series, NASCAR Xfinity Series, and NA...
Home -> Official Apps of NASCAR -> NASCAR Mobile App -> Billing and Subscriptions

How do I change my alerts?

Alerts for events can be managed on the video player, by tapping the video pl...
Home -> Other Products -> TrackPass -> Mobile/Tablet

How do I manage my subscription?

In order to make any changes or updates to your NASCAR Mobile app subscriptio...
Home -> Scanner Audio -> Getting Started

How do I get a refund in iTunes?

To submit a refund request on iTunes, please do the following: - Launch ...
Home -> Official Apps of NASCAR -> NASCAR Mobile App -> Billing and Subscriptions

When I load NASCAR TrackPass, an error message displays saying I do not have a data connection. What does this mean?

If you are receiving an error message stating there is no data connection, ma...
Home -> Other Products -> TrackPass -> Mobile/Tablet

How do I cancel my subscription?

You may cancel your subscription to NASCAR TrackPass by contacting customer s...
Home -> Other Products -> TrackPass -> Subscriptions

How do I delete a team?

Once a team is created, it cannot be deleted.
Home -> Fantasy Games -> Fantasy Live FAQs

How do I join or leave a league?

Once an entry is created, search for an existing league in the SEARCH ALL LEA...
Home -> Fantasy Games -> Fantasy Live FAQs

How do I get a refund on Google Play?

Google cannot cancel orders on behalf of the seller. To contact the seller wi...
Home -> Official Apps of NASCAR -> NASCAR Mobile App -> Billing and Subscriptions

How do I cancel my free trial subscription?

You may cancel your free trial subscription to NASCAR TrackPass by contacting...
Home -> Other Products -> TrackPass -> Subscriptions

How do I check in on the live leaderboard?

For most NASCAR Cup Series, Xfinity Series, and CRAFTSMAN Truck Series races,...
Home -> NASCAR Fan Rewards -> General Information

Do I win a prize if I win my league?

No, there is no official prize for winning a league. See the Official Rules f...
Home -> Fantasy Games -> Fantasy Live FAQs

How do I purchase a subscription to NASCAR TrackPass?

To purchase a subscription to NASCAR TrackPass, please visit http://www.track...
Home -> Other Products -> TrackPass -> Subscriptions

What are the minimum web browser and/or hardware requirements for viewing video on NASCAR TrackPass?

Minimum Browser Compatibility: - Internet Explorer 8 (32 or 64-bit) and ...
Home -> Other Products -> TrackPass -> Desktop

What forms of payment do you accept for TrackPass subscription purchases?

If paying in USD, users can pay via American Express, Discover, MasterCard or...
Home -> Other Products -> TrackPass -> Subscriptions

What is required for access to view "Live Streaming" video content?

You can access live streams of EVERY NASCAR Cup Series and NASCAR XFINITY Ser...
Home -> Other Products -> TrackPass -> Desktop

How do I purchase a subscription to NASCAR MOBILE?

NASCAR MOBILE Premium Subscription Options: - One-Time Seasonal Purchase...
Home -> Official Apps of NASCAR -> NASCAR Mobile App -> Billing and Subscriptions

How do I reset my NASCAR Tracks app password?

To reset you password: - On the login page select ‘Forgot Password’ - ...
Home -> Official Apps of NASCAR -> NASCAR Track App

I’m a league manager, how do I remove or delete a team from my league?

Only league managers may remove or delete a team from their league. Removin...
Home -> Fantasy Games -> Fantasy Live FAQs

How do I sign in and verify my NASCAR.com account?

If you're attempting to sign in to your NASCAR.com account and it has not pre...
Home -> Account and General Information

Where can I watch video on NASCAR TrackPass around the world?

Live and On Demand content is available worldwide, EXCEPT for the United Stat...
Home -> Other Products -> TrackPass -> Desktop

Do I still have to be in a league with at least six teams to be eligible for prizes?

No, all eligible participants are eligible for prizes regardless of league si...
Home -> Fantasy Games -> Fantasy Live FAQs

How do I delete my NASCAR.com account?

If you wish to delete your NASCAR.com account, please follow the below steps ...
Home -> Account and General Information

How do I view or change my NASCAR TrackPass subscription?

Go to www.trackpass.nascar.com and sign in using your email and password you ...
Home -> Other Products -> TrackPass -> Subscriptions