I get a "Video not loading" error that doesn't go away, what do I do?

Try the following Steps: - 1. Check your 3rd party cookies. You need them enabled (in Firefox, Chrome and Safari you set it directly, in IE you need to set a privacy level of "Medium High" or lower) - 2. Check to see if you have an anti-virus, anti-malware or other proxy software (such as Net Nanny) running on your machine or corporate/campus network that may be blocking (or impacting) access to the streams.

I am experiencing issues playing video, does it matter that I have blocked 3rd party cookies?

Yes, you will need to unblock 3rd party cookies, in order to view video. In current versions of Firefox, for instance, follow these steps: - 1. In the Firefox menu bar, go to Tools > Options - 2. In the Options screen, select Privacy - 3. Make sure that both "Accept cookies from sites" and "Accept third-party cookies" are checked. - 4. In the "Keep until:" dropdown, select either "they expire" or "I close Firefox" - 5. Click OK to close the Options screen. - 6. Force-reload the...

I have run the Adobe® Flash® installation program several times but the website is asking me to install again; what do I do?

Some users will not be able to upgrade Adobe® Flash® due to their OS settings. If you are seeing this issue then you should follow these steps: - 1. Uninstall Adobe® Flash® as described by this Adobe® Flash® support page: - http://helpx.adobe.com/flash-player.html - 2. Restart your computer - 3. Visit http://www.trackpass.nascar.com (http://www.trackpass.nascar.com/) - 3a. Click on the video - 4. When prompted, install Adobe® Flash® again - 5. When installation is complete, resta...

How do I uninstall Adobe® Flash®?

See the Adobe® Flash® support page by clicking here (http://helpx.adobe.com/flash-player.html)

Will I have to restart my browser after installing Adobe® Flash®?

Some users will be prompted to restart their browsers if they are upgrading from a previous version of Adobe® Flash®. In most cases, users will not have to restart their web browsers after installing Adobe® Flash® Player 18.

I have an older version of Flash installed on my machine. Do I need to upgrade?

Yes. The NASCAR TrackPass video player uses new features only available in Adobe® Flash® Player 18. Adobe® Flash® is a small download and installs quickly. Adobe® Flash® Player 18 is backwards compatible with previous versions of the Flash player.

What is Adobe® Flash®?

Adobe® Flash® Player is a cross-platform, browser plug-in that provides uncompromised viewing of applications, content, and videos across browsers and operating systems, such as the content you will view on NASCAR TrackPass. You can learn more about Adobe® Flash® at www.adobe.com/products/flashplayer.html (http://www.adobe.com/products/flashplayer.html)

My video is choppy or it keeps buffering.

Try the following steps: - 1. Refresh your browser - 2. Quit your browser application entirely (Ctrl+Q in Microsoft Windows or Command+Q in Mac OS), quit all other unnecessary applications running on your computer, then restart your browser. Avoid using multiple tabs. - 3. If using wireless internet (WiFi), connect directly to your modem or router with an Ethernet cable.

I cannot hear any audio, what do I do?

Try the following steps: - 1. Refresh your browser. - 2. If refreshing didn't help, try the following: - 2a.Adjust the volume control on your computer and speakers. - 2b.Adjust the volume control located in the lower left corner of the Player. - 2c. Restart your internet browser (Internet Explorer, Firefox, Chrome, etc.) - 2d.Ensure that the volume is turned up on other video players, such as Quicktime, Real Player, or Windows Media player, as this might affect the video player sou...

The video stops playing completely, what do I do?

Try the following steps: - Refresh your browser. - Clear your browser's cache and cookies. If the browser you're using or a page you're viewing is displaying problems, try to clear the browser's cache. If that doesn't fix the problem, try to clear the browser's cookies.

What do I do when the video doesn't start, and is showing a spinner or black screen, or an error message?

Try the following steps: - Refresh your browser - Upgrade your browser (Older browsers might not be offering you the premium in speed and security to view this content). - If you would like the best viewing experience, we recommend that you upgrade to the most recent version of your browser. You can select from the following supported browsers: - Firefox (http://www.mozilla.com/en-US/firefox/upgrade.html) - Google Chrome (http://www.google.com/chrome) - Internet Explorer (http:/...

Is it possible to watch the video in full screen?

Yes, you can click on the 'full screen' button that is located on the lower right corner of the video player control bar.

Where can I watch video on NASCAR TrackPass around the world?

Live and On Demand content is available worldwide, EXCEPT for the United States, Canada and New Zealand.

Is video on NASCAR TrackPass available in HD?

Yes, this online content is available in HD.

What are the minimum web browser and/or hardware requirements for viewing video on NASCAR TrackPass?

Minimum Browser Compatibility: - Internet Explorer 8 (32 or 64-bit) and up - Firefox 3.6 - Safari 5 - Chrome 16 Internet Requirement: - Broadband connection with 500+ Kbps PC Specific Requirements: - Platform: Windows XP (32 or 64-bit)/Windows 7 (32 or 64-bit) - Processor: 500MHz or faster - RAM: 128MB or more - Video Card: at least 64MB of video memory - Sound Card: at least 16-bit Mac Specific Requirements: - Platform: Snow Leopard or Lion...

What is required for access to view "Live Streaming" video content?

You can access live streams of EVERY Monster Energy NASCAR Cup Series and NASCAR XFINITY Series race via a NASCAR TrackPass subscription. Click here (http://www.trackpass.nascar.com/) to sign up.

What devices work with NASCAR TrackPass?

NASCAR TrackPass is available on iOS and Android devices. More devices may be added at a later time.

What do I need to watch video on NASCAR TrackPass?

In order to watch any video on NASCAR TrackPass, you must install the latest version of Adobe® Flash® (supports v10 and above). Adobe® Flash® will provide you with the best NASCAR viewing experience including HD quality video, DVR controls and much more.