**ENSURE THAT YOU HAVE THE LATEST DEVICE, OPERATING SYSTEM AND NASCAR APP VERSION PRIOR TO TROUBLESHOOTING**
If you're experiencing difficulty with the NASCAR Mobile app, please follow the steps below:
- Navigate to your device home screen
- Tap on "Menu"
- Tap on "Settings"
- Tap on "Applications"
- Tap on the application you want to close
- Tap on "Force stop"
- Tap on "Home" to return to your device home screen
- Restart your device
If you still experience issues after following the above steps, please switch your connectivity from cellular to Wifi or Wifi to cellular. While Wifi connections are typically an improvement over cellular, that is not always the case. Please understand that "bar" indicators on devices indicate the strength of a signal, but not network congestion or integrity, which can impact application performance. For personal Wifi connections, we recommend restarting your internet modem and router, even if other devices are working properly.
I forgot my password. What should I do?
From the NASCAR Profile screen, tap "Forgot Password." Enter your NASCAR account email and we will send a new password to that address.
How do I log out of the NASCAR app?
From the NASCAR Profile screen, tap "Sign Out."