What do I do when the video doesn't start, and is showing a spinner or black screen, or an error message?

Try the following steps:
  1. Refresh your browser
  2. Upgrade your browser (Older browsers might not be offering you the premium in speed and security to view this content).
  3. If you would like the best viewing experience, we recommend that you upgrade to the most recent version of your browser. You can select from the following supported browsers:
  4. Update Flash. Our video content is streamed through Adobe® Flash® player. We suggest
  5. Before installing Adobe® Flash®, you will need to first uninstall any older versions you currently have running on your computer. To do so, download Adobe's official uninstaller (Make sure to select your correct operating system, and then "Uninstall Flash.")
  6. Now that you've uninstalled the older version of Adobe® Flash®, follow Adobe's instructions for reinstalling the most recent version. The download option is on the right-hand side of the page.
  7. Once you have downloaded the file, please exit your browser first, and then install the upgraded version of Adobe® Flash® to your computer.
  8. Finally, open your browser again and return to the video you wish to view. You should now be able to successfully watch videos.