What do I do when the video doesn't start, and is showing a spinner or black screen, or an error message?

Try the following steps:
  1. Refresh your browser
  2. Upgrade your browser (Older browsers might not be offering you the premium in speed and security to view this content).
  3. If you would like the best viewing experience, we recommend that you upgrade to the most recent version of your browser. You can select from the following supported browsers:
  4. Open your browser again and return to the video you wish to view. You should now be able to successfully watch videos.