Mobile/Tablet

How do I change my alerts?

Alerts for events can be managed on the video player, by tapping the video player, to opt in our out of an alert category. Alerts can also be managed on the schedule page, by navigating to an upcoming event and selecting an alert category in the pop up modal. To globally manage notification preferences for the app, go to settings within the app. Open the menu, tap the cog wheel in the top right corner of the header, navigate to “manage alerts” and select the alert categories you wish to receiv...

How can I turn off push notifications on my Android device?

Android devices require system level disablement of notifications. To disable notifications on your device - Launch the Settings of the device - Within Settings window, tap "Sound and Notification" - Then scroll down and tap "Application Notifications" - Scroll through the list of apps and tap the NASCAR Track Pass App - Tap to turn the "Block" feature on. This will block all notifications from this app. Second mode to disable push notifications via Application Manage...

When I load NASCAR TrackPass, an error message displays saying I do not have a data connection. What does this mean?

If you are receiving an error message stating there is no data connection, make sure you are connected to a 3G, 4G or WiFi network. You can check the status of your connection in the Settings section of your device. Note: If your device is in "Airplane Mode", you will not have a data connection and will need to turn the setting off. Video will work with 3G or 4G connection, however, to experience best video quality connect to WIFI network when available.

In NASCAR TrackPass, the video on my device keeps buffering or is of poor quality. How can I fix this?

Watching video is available via a 3G or 4G connection, but to experience the highest quality of video, connect to a WiFi signal. You can also improve your video quality by making sure you have installed the latest operating system onto your device.

What will be the minimum and optimal operating system requirements for using the NASCAR TrackPass app?

NASCAR TrackPass will support iPhone, iPod Touch, and iPad devices running on iOS 5.0 and above, and select Android handheld and tablet devices running on an operating system of 2.2 and above. To ensure the best user experience, make sure that your device has the most recent operating system.

Will there be a cost to download NASCAR TrackPass?

No, TrackPass is a free download. A subscription is required to view the content.

Can I watch NASCAR TrackPass video content on my mobile device?

You can watch live races and On Demand video within our NASCAR TrackPass app for tablet and mobile devices. Available for download in the App Store and Google Play.