RaceView (PC)

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Reasons for lost GPS feeds in RaceView

During the live events that RaceView covers, users may experience infrequent issues with virtual video and some data feeds due to events that happen during the races. In RaceView, symptoms of this issue include messaging that a GPS feed has been lost, missing or stalled cars in the virtual video, missing telemetry data in certain modules and, in much rarer cases, cars appearing to move around the track in ways that defy logic and/or gravity. While these issues are rare, when they occur the fol...

When attempting to log into RaceView, why did I receive an error message about exceeding the number of active logins?

This season, RaceView subscribers are limited to 6 concurrent sessions (including mobile sessions) per subscription. A session of RaceView occurs anytime you log into the product in a new browser or on another computer/device. If you have received this message, that means you have 6 sessions running and will not be able to log into another new session until you log out of an active one.

I’m having problems with RaceView on my Mac computer; how do I fix this?

If you are having video issues on a Mac system, first make sure you meet the system requirements found here. (https://support.nascar.com/300409-What-are-the-minimum-system-requirements-for-my-computer-to-run-RaceView) If you meet the system requirements try the following steps: - Delete temp cache and cookies from the browser - If you are using Safari on your Mac on your Mac - Choose Preferences from Safari menu - Select the Security icon and press Show Cookies button - Cl...

How do I fix RaceView audio issues?

If you see the video for RaceView but the audio does not play, first verify that you meet the system requirements found here. (https://support.nascar.com/300409-What-are-the-minimum-system-requirements-for-my-computer-to-run-RaceView) If you meet the system requirements turn on the MRN Radio in the RaceView Program Window and try the following: (Note: the radio starts playing 30 min prior to the start of the race) - Speakers are plugged in properly, nothing plugged into the speaker ports (...

What is your Free Trial Policy for RaceView subscriptions?

NASCAR.com (from time to time in its sole discretion) may choose to offer new users of the Service a free trial period (i.e., a period during which the user may access the Service or some part of it without first being charged a subscription fee). The length of any such period and the additional terms and conditions associated with it shall be displayed approximately to where you are able to register for the free trial period. You may cancel your subscription at any time during the free trial...

I’m already registered with NASCAR.com. How do I purchase RaceView?

If you are already registered with NASCAR.com and you want to Purchase RaceView, please follow the following steps: Step 1: Go to www.NASCAR.com (http://www.nascar.com/) Step 2: Click on Login in the 2nd-row navigation bar at top right Step 3: Enter existing email and associated password used when registering. Click Log In Step 4: Click on RaceView in the nav Step 5: Click the “Buy Now” button under the RaceView subscription you wish to purchase. Step 6: Enter Payment information and read...

What are the minimum system requirements for my computer to run RaceView?

System Requirements: - For Windows-based machines: - 3.0 GHz processor - 2 GB RAM (Vista or Win7 or higher) - 128 MB Video Memory - Windows Vista, 7, 8, and 10 (32 bit or 64 bit) - Firefox 24+ / Chrome 42+ / Edge - Adobe Flash Player 11.1 - Recommend Minimum of 4 Mb/s internet speed. - For Mac-based machines: - Intel Processor-based system @ 2.16GHz or better – 2GB RAM - MAC OS 10.10 (Yosemite) *Apple no longer supports anything before Yosemite - Safari 10.0+...

How do I fix RaceView video issues? / Virtual Video not loading

If you hear the driver audio but you are unable to see the video in RaceView, first make sure you meet the system requirements found here. (https://support.nascar.com/300409-What-are-the-minimum-system-requirements-for-my-computer-to-run-RaceView) If you meet the system requirements try the following steps: - Uninstall Flash and install the latest version - Open the Start Menu by clicking the Start button on your taskbar - Find your Control Panel in the menu and open the folder (possib...

How do I purchase a subscription to RaceView?

In order to purchase a subscription to RaceView, you will need to be registered on NASCAR.com. If you have registered previously, the instructions are located here. (https://support.nascar.com/234378-Im-already-registered-with-NASCARcom-How-do-I-purchase-RaceView) To register on NASCAR.com and purchase Scanner, follow these steps: Step 1: Go to www.NASCAR.com (http://www.nascar.com/) Step 2: Click on RaceView in the nav. Step 3: Click the “Buy Now” button under the RaceView subscription y...

How do I delete cookies and clear the cache?

To clear your browser's temporary internet files, find your browser below and follow the links to support articles and steps: Click for Internet Explorer (http://support.microsoft.com/kb/278835) Click for Firefox (http://support.mozilla.org/en-US/kb/How%20to%20clear%20the%20cache) Click for Chrome (http://support.google.com/chrome/bin/answer.py?hl=en&answer=95582)

RaceView audio Troubleshooting tips for Mac computers

At time Macintosh systems will experience an issue with audio from third-party applications. The following steps are general steps for MACINTOSH audio troubleshooting. - Access Applications from the Desktop of your Mac and select Utilities - Open the Audio MIDI Setup application - Click on the tab labeled Audio Devices - Verify that Built-in Output is selected next to the field labeled Properties For - Navigate to the Audio Output section located in the bottom-right section of the w...

How do I enable Flash?

Enabling Flash Tutorials: Click for Chrome (https://helpx.adobe.com/flash-player/kb/enabling-flash-player-chrome.html) Click for Firefox (https://helpx.adobe.com/flash-player/kb/enabling-flash-player-firefox.html) Click for Edge (https://helpx.adobe.com/flash-player/kb/flash-player-issues-windows-10-edge.html) Click for Safari (https://helpx.adobe.com/flash-player/kb/enabling-flash-player-safari.html)

What forms of payment do you accept for RaceView subscription purchases?

We accept: - American Express - Visa, Mastercard - Discover - PayPal Yes, we accept Debit cards provided it has the following logo on the card: - American Express - Visa - Mastercard - Discover

How can I change my credit card information for my RaceView subscription?

If you want to change your credit card information for your RaceView subscription please follow these steps: Step 1: Go to www.NASCAR.com (http://www.nascar.com/)/raceview (https://www.nascar.com/raceview) Step 2: Enter existing email and associated password used when registering. Click Log In Step 3: Click on Manage Subscription Step 4: Click on Subscription Detail Step 5: Click on Use Another Payment Method Step 6: Fill in the appropriate fields with your updated payment information, th...

What are all the features included on RaceView (PC)?

RaceView (PC) has the following features: - 3-D virtual rendering of every car and track: Multiple viewing angles for every Monster Energy NASCAR Cup Series and select XFINITY races - Real-Time Driver Stats: - MPH / RPM - Throttle/Brake - lap times - Time off the lead - Turn by turn performance - fuel estimates - Points - CHOOSE YOUR DRIVER: Select your favorite driver and watch for the entire race - LIVE LEADERBOARD: Live Leade...