I cannot hear any audio, what do I do?

Try the following steps:
  • 1. Refresh your browser.
  • 2. If refreshing didn't help, try the following:
  • 2a.Adjust the volume control on your computer and speakers.
  • 2b.Adjust the volume control located in the lower left corner of the Player.
  • 2c. Restart your internet browser (Internet Explorer, Firefox, Chrome, etc.)
  • 2d.Ensure that the volume is turned up on other video players, such as Quicktime, Real Player, or Windows Media player, as this might affect the video player sound.
  • 3.If you still have no sound when playing the video, you may want to try the steps below (in order):
  • 3a.Install the latest version of Adobe® Flash® after removing any old versions you have installed.
  • 3b.Allow third-party Adobe® Flash® content on your computer.
  • 3c.Visit the Adobe® Flash® Global Storage Settings Panel.
  • 3d.The Adobe® Flash® Player Settings Manager should display.
  • 3e.Check the box labeled: "Allow third-party Adobe® Flash® content to store data on your computer."
  • 3f.To ensure the check is accepted please click one of the tabs at the top of that box and then click back to the (Global Storage Settings Panel). The box should still be checked.
  • 3g. Once this is completed, close all of the browser windows and try re-playing the Live Event.
  • 3h.Check your Antivirus and Firewall software to see if you're blocking third party Adobe® Flash® content.